Haul Car

Judie, apricate your feedback, we did all we can in following up the local carrier, as we explained we can only go by what they advise us, they form and then carry out a run to accommodate everyone including yourself, we did chase everything up on our end relentlessly , unfortunately bring a local contactor they are engaged to deliver the vehicle but still remain as a separate company, we do not have access to their systems, nor can we make them call, our main business is the long-haul part from state to state we provide the local connection for the convivence of the customer, we have to work with them in order to try to get the vehicle there on time. Saying this I know have been busier than normal I am sorry for any inconvenience this is not normal practice form them, and we can only go on what they say and pass it on. I do appreciate and understand your viewpoint, we wish we could of just got it there ourselves, our equipment is a large trucks and vehicle equipped for interstate transport, we cannot accommodate smaller deliveries, or we would of. Thank you again for your valued business
, Nathan.

Thank you, Sammy, for the rating, and thank you again for using our service, glad we could help.

Nathan.

Craig, glad we could help, thank you for the positive feedback, Nathan.

Thank you Todd, glad we could help.

Josh, thank you for your feedback glad we could help. Nathan.

Balaji, thank you for your positive feedback, sorry for the late reply! I though I replied already!!, always happy to help.

Sarah, thank you very much for your feedback, glad we could help.

Replying to your concerns, besides the initial booking we had received zero email enquiries from yourself, we sent at your invoice via our system, the system tells us the invoice did not bounce back as you claimed however, the invoice was never opened, hence the reason for the delays I copied and pasted the email from the SMS sent to ensure it was correct.
In total we received 5 SMS which I had replied to and total of 2 calls from you and one return call as I missed the original the other call was answered. The client's wife contacted me late Thursday night and many other times that day this was after hours however, we still tried to help, she was insisting the vehicle arrive that Friday (she rang Thursday night) we were still unpaid until then and could not help. We also send bank details well ahead of time.
We deducted the delivery fee as the client needed it for the weekend and they collected it themselves. Sorry if any inconvenience occurred but as you can see, we did everything we could and feel the review is a tad unfair as it was not all our fault.

thank you Tolupene, happy to be of help. Carl.

Thank you, Lucy glad we were able to help Nathan.

Thanks Max appreciate your business.