Lost my brand new replacement roof (valued at $3k) which was securely strapped to the car and approved by the driver and have simply denied responsibility.
Reply from IAT Transport
Hi Alex, when you made this booking you made no mention to us that there would be a "strapped on roof". If we had known this we would not have transported your car as in our terms and conditions we do not take responsibility for unattached, non-genuine car parts.
During transport the force of the wind has blown off your roof. This is not damage or loss caused by our company/driver so we cannot take responsibility.
All transport companies will not cover personal items or unattached items on a car, as transit insurance will not cover these items.
We are very sorry you lost your replacement roof but this was not caused by any fault of IAT Transport.