Help Centre
Answers to common questions about Upmove
General
How is a Upmove moving company partner vetted?
All Upmove moving companies must submit an identity and verify their phone number and email address. Customers publish reviews after booking completion keeping it all accountable and respectful.
Does Upmove provide insurance for my delivery?
Each Upmove moving company partner has their own insurance policy and details of which is stated on their profile.
Does Upmove charge a service fee?
No, there is no cost or fee to post a delivery on the Upmove platform.
Making a new booking
Can I contact a moving company before making a booking?
Communication before making a booking shouldn't include any of your contact information.
Contact information is only exchanged between parties when a quote is booked.
If you have booked moving company, you can call, or message them on the site to communicate about your delivery.
Should I book if I have not heard back from the moving company?
Once you’ve got a quote from a moving company, we recommend messaging the moving company to double-check the availability of the space for your dates.
Cancelling a booking
How do I cancel a booking?
If you need to cancel your booking after confirming please speak directly to your chosen moving company.
With a confirmed booking, all arrangements are made directly with the moving company so it is their service that you are cancelling.
What happens if my moving company cancels my booking?
Your deposit payment will be automatically refunded and the booking will be cancelled.
Do you still need help?
Contact customer service by email
If you have any questions, please email us at support@upmove.com.au
We generally respond to emails within 1 business day.
Contact customer service by telephone
At the current Upmove stage — startup, we don't provide customer service by telephone, yet.
Please contact our customer service by email.
