StarTrack courier service explained

StarTrack is one of Australia’s go-to courier services, offering a range of delivery options for both businesses and everyday customers. Whether you need express shipping, same-day delivery, or just a reliable regular courier service, StarTrack has emerged as a preferred option for many Aussies. In this article, we’ll break down how StarTrack’s rates work, how to track your parcels, and the different services they offer across the country.

What is StarTrack?

Today, StarTrack is an Australian logistics and transportation company owned by Australia Post. The company has more than 750 vehicles which service CBD and metro areas across Australia and they operate 24 hours a day, 365 days a year with round the clock deliveries.

While now a large and established arm of Australia Post operations, StarTrack couriers actually come from very humble beginnings.

StarTrack company timeline

• 1974: Australian businessman Greg Poche launched an express logistics company called Multigroup Distribution Services, with a small office and team in Dee Why, NSW.

• 1982: The company was rebranded as Discount Freight Express in 1982 and then StarTrack Express in 2000, after a freight management system.

• 2003: StarTrack Express was acquired by Australia Post and Qantas in a 50/50 joint venture.

• 2012: Australia Post acquired full ownership of StarTrack Express and renamed it StarTrack, complete with its iconic blue branding.

StarTrack services and prices

StarTrack delivers a variety of services, including express shipping and same-day deliveries.

Whether you're sending a package across town or across the country, StarTrack’s competitive rates, real-time tracking tools, and wide-reaching network make it a trusted choice for Australians looking to ship their goods.

StarTrack Next flight service rates

StarTrack's Next flight is the fastest interstate delivery option. StarTrack has a strategic partnership with Qantas which means deliveries have priority cargo space on 1,000+ flights per day.

This makes it the Next flight service the best option for your most urgent items. The table below gives a breakdown of prices for each major cities. Use the top line for Lodgement, and the side for the Destination. 

StarTrack next day service rates

StarTrack’s next day delivery is available for weekday deliveries across Australia. With this service there are an average 5 touch points between parcel pick up and arrival at the destination. Use the top line for Lodgement, and the side for the Destination. 

StarTrack road express service rates

StarTrack’s road express delivery taps into Australia Post’s extensive delivery network. Tracking is available throughout the delivery journey with an average of 5 points of scanning throughout the journey. Use the top line for Lodgement, and the side for the Destination. 

How do I send a parcel via StarTrack?

To send a parcel directly through StarTrack, the first step is to create an account. This option is best for those who will regularly use the service such as businesses regularly shipping out goods to customers.

To create an account you first first submit an enquiry for review meaning this process can take a little bit of time to set up.

But, once you have your account you can quickly and easily send parcels by following these steps:

Online bookings

• Go to the online booking form
• Select the state you're in and enter your customer number and password
• Select "Add Job" to book a new delivery
• Fill in the details and the service you need
• Once you've finished your booking, print a label to attach to the item so you can track the booking all the way to delivery. Once it arrives, you can see the name and signature of the person who signed for the item.

Phone bookings

• Phone 13 13 20 and press 1 for bookings
• Quote your client code and cost centre or reference
• Provide the following details:
  • Ready date and time for bookings
  • Any critical deadlines (for instance, tender or settlement documents)
  • Complete and accurate delivery details
  • Type of item to be delivered (letter, box, tube)
  • Number, weight and size of items
• Choose your service: Standard, Express or Immediate Priority
• Choose your method of delivery (bike, car, wagon, half van, van / tray)
• You'll be provided with a booking job number for future reference

Can I send via StarTrack without an account?

Another option to send ad-hoc packages is to use a third party courier service that partners with StarTrack. One such option is Pack and Send an award-winning courier service that partners with StarTrack to make deliveries - with no need for registration.

How do I track a StarTrack delivery?

The great thing about sending an item via StarTrack is the ability to track your delivery at every step. An electronic scanning system is used at every touchpoint so you know exactly when your package is due to arrive at its destination, any delays that occur, and when your item safely arrives.

Tracking a StarTrack delivery is easy - enter your dedicated tracking number.

Need to move larger items?

Got an item you need to deliver that’s too big for a standard courier service? Upmove can help.

Whether it’s a small load of boxes, a couch, or a car, Upmove has you covered at the most affordable prices. With an extensive national network, you can instantly find reliable, affordable, expert removalists and delivery services no matter the size of your load.