I must admit that overall experience was great. Logan was a great helper. Communication was easy and quick.
Only thing that I didn’t like was an extra charge. When I initiate the request on upmove, i chose the vehicle as “I don’t know” in a field - “Is vehicle drivable?”. Then IAT tried to tow my car from the pick up address and got unsuccessful because they expected a car to be drivable. But I mentioned the vehicle is not drivable. Then I was told that there will be extra 90$ for non-drivable vehicle. I paid and they resolved the issue quickly. Again thanks for the fast service. This is just a heads up for those who are towing a car that is non-drivable. Make sure to tell them again about car condition if you dont want to pay extra.
Response from IAT Transport
Hi Mike,
Thank you for your positive review, we appreciate your feedback as well regarding the non-drivable collection. I am glad we were able to work through it and I appreciate your understanding throughout the process,
Regards,
Logan
IAT Transport